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Privacy Policy

Effective Date: February 2026

At U Coaching, we are committed to protecting your privacy and ensuring that your personal information is handled in a secure, responsible and transparent manner. This Privacy Policy explains how we collect, use, store, share and protect your information when you visit our website, engage with our services or interact with us online. This policy is implemented in alignment with U Coaching’s Confidentiality and GDPR Charter and the Record Keeping Policy, ensuring all client information is managed securely, confidentially and in line with professional coaching standards.

By using our website or services, you consent to the practices described in this policy.

  1. Personal Information We Collect

We collect personal information when you interact with us including when you sign up for services, request information or use our website. The types of information we may collect include:

  • Personal Information: Name, email address, phone number, billing information and coaching service records
  • Usage Data: IP address, browser type, referring URLs, pages visited and other browsing activity
  • Cookies and Tracking Technologies: For website functionality and analytics – see our Cookie Policy

Coaching session notes or records are collected solely for professional and administrative purposes, stored securely and accessed only by the assigned coach in line with GDPR and U Coaching’s Policies and Procedures.

  1. Legal Basis for Processing

We process your personal data under GDPR using one or more of the following legal grounds:

  • Contractual necessity: To provide you with coaching services, process payments and manage your account
  • Consent: For email marketing, newsletters and other marketing communications. You can withdraw at any time
  • Legitimate interests: To improve services, website functionality and user experience, balanced with your privacy rights
  • Legal obligation: To comply with laws, tax reporting and lawful authorities
  1. How We Use Your Information

Your personal information is used to:

  • Deliver coaching services, process payments and manage accounts
  • Document coaching sessions in line with professional standards
  • Communicate service updates, offers or other marketing communications, with consent
  • Respond to enquiries and provide support
  • Improve website experience, services and analysis
  • Comply with legal and regulatory requirements
  1. Sharing Your Information

We may share your personal data online in the following circumstances:

  • Service Providers: Trusted third-party service providers who support website operation, payment processing, email communication and analytics. All are contractually obliged to maintain confidentiality and use data for the purposes specified, in line with U Coaching’s Confidentiality and GDPR Charter
  • Legal Requirements: To comply with laws, regulations or lawful request
  • Business Transfers: In the event of a merger, acquisition or sale of assets, personal data may be transferred as part of the transaction.

Coaching session records and personal information are never shared without your explicit consent, except where required by law.

  1. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

  • Coaching session records are retained in accordance with U Coaching’s Record Keeping Policy and GDPR requirements
  • Data is securely deleted when no longer required
  1. Your Rights

Under the GDPR, you have the right to:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Correct inaccurate or incomplete data
  • Erasure – Right to be Forgotten: Request deletion of personal data, subject to legal or professional obligations
  • Restriction of Processing: Limit how your personal data is processed
  • Data Portability: Receive data in a structured, machine-readable format
  • Object: Object to processing for direct marketing or other legitimate interests.
  • Withdraw Consent: Withdraw previously given consent

To exercise your rights, contact info@ucoaching.ie

  1. Security

We implement reasonable security technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

  • Coaching session notes are stored securely – password protected, encrypted where possible
  • Access is limited to the assigned coach or authorised personnel in line with professional governance

While we take all reasonable precautions, no method of transmission is 100% secure.

  1. Children

Our services are not intended for children under the age of 16. If we inadvertently collect personal information from a child under the age of 16, we will take due prompt action to delete the information.

  1. Updates to This Policy

We update this Privacy Policy periodically. When updates occur, the revised policy will be posted on our website with the updated effective date. Please check this page periodically for any changes.

Ethical Commitment

This Privacy Policy operates alongside U Coaching’s Ethical Statement and Charters, ensuring the highest professional ethical and confidential standards are maintained across all coaching practices, agreements and services.

Signed,

Sharon Hartnett

Founder, U Coaching

Document Control

Version 2.0

Effective Date: February 2026

Next Review Date: February 2027